To register 2FA on a new device or authenticator app, please follow the below steps:

Step 1. Log in to RapidDox Customer Portal

Step 2: Click on your name on the top right-hand side

Step 3: Click on "Manage Profile"

Step 4: Click on the toggle button to unregister 2FA on your current device or authenticator app

Step 5. Click on the toggle button again to display a new QR code

Step 6. Please scan the new QR code with the new authenticator app and enter the displayed code in the box and hit submit

Note: if you have replaced your device and cannot log in, please send us an email at from your registered email with your full name and request to unregister 2FA on your RapidDox account.