If an Admin is unable to log in—whether due to a forgotten password or being locked out—there are two secure ways to reset their password:


  • Through the User Management page (if another Admin has access to the application), or
  • Using a command-line interface (CLI) command from the server, ideal when no Admin can access the UI.


These options ensure Admins can regain access without disrupting the system or user data.

Option 1: Reset via Another Admin (Recommended)

Any other Admin user can reset the Primary Admin’s password from the User Management page:

  1. Log in to BulkPro as an Admin. 
  2. Navigate to User Management. 
  3. Find the Admin’s account in the user list for which the password needs to be reset.
  4. Click on the edit icon and select the option to change the password.


This is the easiest way to recover access when other Admins are available.



Option 2: Reset via Command Line (For Self-Recovery)

If no other Admin is available, the Admin who activated the license can reset their own password directly from the server using a CLI command.


Steps:

  1. Log in to the server where BulkPro is installed.
  2. Run the following command: 
rapiddox reset-password -u your-admin-email@company.com 

You’ll be prompted to enter a new password. 

Once confirmed, the new password takes effect immediately.


Note: For security purposes, this reset method only works for the main admin account that activated the license. Other users must have their password reset by an admin through the User Management page.